Refund & Cancellation

We want you to be confident when you work with GetSiteNow. This policy explains how cancellations and refunds work for our website design and development services. It applies to all projects unless a different arrangement is agreed in writing.

1. How our payments work

Most projects begin with a 50% advance and the remaining 50% on completion, before final files are handed over. You always see the finished work before the final payment is due — so you are never paying for something you haven't seen.

2. Cancelling before work begins

If you cancel before we have started design or development — for example, right after the strategy call — you are charged only for the discovery/strategy time already spent. Any remaining advance is refunded.

3. Cancelling after work has begun

If you cancel after work has started, the advance covers the work completed up to that point. Because our work is custom and time-based:

• Payments for work already designed or built are non-refundable.
• If the amount paid exceeds the work done, we refund the unused balance in good faith.
• Any work completed and paid for remains available to you.

4. “Not happy with the direction”

We show you design directions early, before full build. If neither initial direction works for you, we revise. If it still isn't right and you choose not to proceed, you pay only for the discovery/strategy phase, and we part on good terms.

5. What is non-refundable

• Work already completed and delivered.
• Third-party costs we have paid on your behalf (domains, hosting, paid plugins, stock assets, licences).
• Completed one-off services once handed over.
• Monthly retainer fees for a month already in progress.

6. How to request a cancellation or refund

Email us at getsitenow.in@gmail.com with your name, project details and the reason for your request. We will review it fairly and respond within a reasonable time.

7. How refunds are processed

Approved refunds are made back to the original payment method. Once approved, refunds are typically processed within 7–10 business days, though the time it takes to reflect in your account depends on your bank or payment provider.

8. Fair use

This policy is offered in good faith to be fair to both sides. We reserve the right to assess each request on its individual circumstances. This policy does not affect any rights you have under applicable Indian consumer law.

9. Contact